Customer Service | The Backbone of YES

What Customer Service Means at Your Employment Solutions

Customer service can be defined as “the provision of service to customers before, during and after a purchase,” as Wikipedia defines it.

Or as according to Turban et al. (2002), “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.”

Here at YES, we definitely believe both definitions to be true. However, we also offer a form of customer service all our own. And we take pride in it!

We’d like to share some of the great examples of what customer service means to the employees of Your Employment Solutions.

Definition of Customer Service

“Customer service to me means instead of them feeling like a number at the DMV they actually feel like they are a person and we are here to take care of them and not just have them run through the process and just be another number.”

– Jesse Ivie, Ogden Account Manager

“Being the face of the company to the customer – Being prepared to answer questions and provide service and assistance with courtesy, respect, and timeliness.”

– Stephanie Harpster, Human Resource Assistant

Keys to GOOD Customer Service

“Good customer service means helping customers find what they are looking for. Following the basic procedure of your trained skill set. No more, no less. “

– Heather Barrett, Logan Account Manager

“Good customer service means courteous and efficient care of any client or customer.”

– Logan Laws, Salt Lake Lead Account Manager

What is EXCELLENT Customer Service?

“This is when you step out of your comfort zone and go the extra mile to serve a customer. It may mean learning something new or going outside of your typical area of expertise, but that you are willing to try to help someone no matter the cost (usually time is the only cost of excellent customer service)”

– Jarum Stone, General Manager & Safety Manager

“Taking it to the next level. Thinking ‘how can I help this person to the best of my abilities?’ versus ‘how can this person help me?’”

– Chris Walker, On-Site Salt Lake Account Manager

“Going above and beyond to help each and every person that you can. As well as doing all you can to be friendly, patient, and helping give the best quality that you can. Letting that person leave feeling valued and needed.”

-Danielle Freideman, Ogden Account Manager

customer serviceHow Does YES Provide EXCELLENT Customer Service?

“What I do in my current role at YES to provide excellent customer service is provide job seekers with the best job opportunities I can find them and where they can excel in, to provide anyone who walks through our doors no matter what the reason, to make sure they feel welcome and make them feel like they can belong here. With clients I do my best to make sure their needs are met whether that’s filling a job order or delivering one check if they asked immediately.”

– Kenneth Vanderburg, Salt Lake City Account Manager

“What I do in my current role at YES to exhibit excellent customer service is helping the employees look for jobs in a nice manner, I take my time to listen to what their expectations are and help them accomplish what they were looking for. I make them feel comfortable and I do not rush through interviews. I let them know we are here to help with anything.”

– Lorena Avila, Ogden Account Manager

“I try to make each person that comes in feel welcome. I don’t want them to ever feel like they are just another person to me. When people come in, I try hard to remember their name and face so that the next time, I can just know exactly who they are, and what I can help them with. I think that helps give YES a good name. We make sure that all our employees feel special and that we want to help in every way possible.”

-Tyler-Lyn Scovill, Ogden Receptionist

These are only a few of our MANY amazing responses from a recent customer service survey of our internal staff.

We believe in delivering the right people, on time, the first time, and we believe that EXCELLENT customer service is an absolute necessity in order to accomplish this objective. Customer service is the backbone of YES. Our customers are our internal staff members, our temporary and contracted workers, and most definitely our wonderful clients who help us make work happen.

Customer Service – It’s what we do!

Alison Evans
Human Resources Manager
Your Employment Solutions

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For more on client customer service at YES, check out this article on how YES benefits business.

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